COMPANY POLICIES

# EVENTS BY DW

 

## TERMS & CONDITIONS

 

**Effective Date:** January 1, 2025

 

These Terms & Conditions ("Agreement") govern all rentals, event design services, décor installations, deliveries, and related services provided by Events By DW ("Company"). By signing a rental agreement, paying a deposit, or accepting delivery of rental items, the Client agrees to be bound by these Terms & Conditions.

 

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# 1. Reservation & Booking

 

A signed Rental Agreement and a **non-refundable 50% retainer** are required to reserve an event date and rental inventory.

 

Reservations are not confirmed until both the signed agreement and required retainer have been received.

 

Rental items and event dates are reserved exclusively for the Client once the booking is confirmed. Events By DW reserves the right to decline any reservation at its sole discretion.

 

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# 2. Payment Terms

 

The remaining balance must be paid **in full no later than seven (7) calendar days prior to the scheduled delivery date.**

 

No deliveries, installations, or event services will be performed until the account has been paid in full.

 

Failure to make payment by the required deadline may result in cancellation of the reservation without further notice. Any payments previously made, including the 50% non-refundable retainer, shall be forfeited.

 

Events By DW accepts approved forms of payment as listed on the invoice.

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*** WE ACCEPT ZELLE PAYMENTS ***

 

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# 3. No Refund Policy

 

All payments made to Events By DW are final.

 

The following payments are non-refundable:

 

* 50% booking retainer

* Final payments

* Rental fees

* Event design fees

* Delivery fees

* Setup fees

* Breakdown fees

* Labor charges

* Administrative fees

 

Refunds will not be issued due to:

 

* Event cancellation

* Venue changes

* Date changes

* Weather

* Reduced guest count

* Personal emergencies

* Change of event theme or décor preferences

* Failure to use rented items

* Third-party vendor issues beyond the Company's control

 

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# 4. Cancellation Policy

 

The 50% booking retainer is non-refundable under all circumstances.

 

If the Client cancels:

 

* More than 30 days before the event, any payments made beyond the non-refundable retainer may be refunded at the Company's discretion if services or inventory have not already been purchased or reserved.

* Within 30 days of the event, all monies paid are forfeited.

* Within 7 days of the event or after final payment has been made, no refunds, credits, or transfers will be issued.

 

Requests to reschedule are subject to availability and approval by Events By DW. Approval of a rescheduled event is not guaranteed and may require updated pricing and a new agreement.

 

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# 5. Delivery, Setup & Pickup

 

Delivery fees are determined by:

 

* Event location

* Mileage

* Size of the rental order

* Labor requirements

* Setup complexity

* Accessibility of the venue

 

*** THERE WILL BE AN EXTRA CHARGE FOR DELIVER LOCATIONS ON ANY LEVEL ABOVE THE FIRST FLOOR (e.g.; Delivery on a 2nd floor/3rd floor, etc.) ***

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The Client is responsible for ensuring that:

 

* The venue is accessible during scheduled delivery and pickup times.

* A designated representative is present if requested.

* All walkways, elevators, loading docks, and entrances are available and unobstructed.

 

Additional labor charges may apply for delays caused by venue restrictions, stairs, long walking distances, limited parking, waiting time, or other unforeseen conditions.

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*** THERE WILL BE AN EXTRA CHARGE IF OUR TEAM IS NEEDED FOR ITEM ASSEMBLY ***

 

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# 6. Client Responsibility

 

The Client assumes full responsibility for all rental items from the time of delivery until they are inspected and retrieved by Events By DW.

 

Rental items shall not be moved to another location without prior written approval.

 

Rental items may not be subleased, loaned, altered, painted, modified, drilled, nailed, glued, taped, or otherwise changed in any way.

 

The Client is responsible for ensuring that guests use rental items safely and appropriately.

 

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# 7. Cleaning, Damage & Replacement

 

Rental items must be returned in the same condition in which they were delivered, excluding ordinary wear from normal use.

 

The Client is responsible for all damage occurring during the rental period.

 

Charges may apply for damage including, but not limited to:

 

* Food stains

* Beverage stains

* Wine stains

* Coffee stains

* Grease

* Chocolate

* Makeup

* Lipstick

* Foundation

* Spray tan or self-tanner

* Ink

* Paint

* Permanent marker

* Glue

* Adhesive residue

* Tape residue

* Glitter embedded in fabrics

* Confetti embedded in fabrics

* Candle wax

* Burn marks

* Cigarette or cigar burns

* Pet damage

* Water damage

* Mold or mildew

* Broken mirrors

* Broken acrylic

* Chipped finishes

* Bent metal frames

* Torn upholstery

* Ripped fabrics

* Missing hardware

* Missing decorative components

 

Professional cleaning fees will be charged when necessary.

 

If any item cannot be restored to its original condition through professional cleaning or repair, the Client shall be responsible for the full replacement value of the item, including shipping, taxes, and procurement costs.

 

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# 8. Upholstered Furniture

 

Luxury sofas, throne chairs, velvet chairs, and upholstered seating must be protected from:

 

* Food

* Drinks

* Makeup

* Hair products

* Body oils

* Spray tan

* Oils

* Permanent dyes

* Sharp objects

* Pens and markers

 

Clients shall not allow guests to stand, jump, climb, or dance on furniture.

 

Damage caused by misuse will be billed at repair or replacement cost.

 

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# 9. Missing Items

 

The Client is responsible for any rental item that is:

 

* Lost

* Missing

* Stolen

* Destroyed

* Broken

* Burned

* Permanently stained

* Water damaged

* Returned with missing components

 

Replacement costs will be invoiced at current market value, including applicable taxes, shipping, labor, and procurement expenses.

 

Invoices for damages or missing items are due within seven (7) calendar days of receipt.

 

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# 10. Weather

 

Events By DW is not responsible for weather-related conditions.

 

The Client assumes all risk associated with outdoor events.

 

Rental furniture and décor must be protected from:

 

* Rain

* Snow

* Wind

* Mud

* Standing water

* Excessive heat

* Direct flames

 

If Company staff determine weather conditions are unsafe, Events By DW reserves the right to delay, modify, or refuse installation without liability.

 

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# 11. Liability

 

Events By DW shall not be liable for:

 

* Personal injury

* Property damage

* Venue restrictions

* Power failures

* Traffic delays

* Acts of God

* Severe weather

* Government actions

* Third-party vendor failures

* Circumstances beyond its reasonable control

 

The Client agrees to indemnify and hold harmless Events By DW, its owners, employees, contractors, and representatives from any claims, damages, losses, or expenses arising from the Client's use or misuse of rental items.

 

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# 12. Photography

 

Events By DW reserves the right to photograph completed event installations and rental items for use in its portfolio, website, social media, advertising, and promotional materials unless the Client submits a written request for confidentiality before the event.

 

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# 13. Governing Law

 

This Agreement shall be governed by and interpreted in accordance with the laws of the State of New Jersey.

 

Any legal action arising from this Agreement shall be brought exclusively in a court of competent jurisdiction located within the State of New Jersey.

 

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# 14. Entire Agreement

 

These Terms & Conditions, together with the Rental Agreement and any invoices or written amendments, constitute the entire agreement between Events By DW and the Client.

 

If any provision of this Agreement is determined to be unenforceable, the remaining provisions shall remain in full force and effect.

 

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# Client Acknowledgment

 

By signing the Rental Agreement and submitting payment, the Client acknowledges that they have read, understood, and agreed to these Terms & Conditions, including the non-refundable 50% retainer requirement, final payment due seven (7) calendar days before delivery, the No Refund Policy, and responsibility for all rented items until inspected and retrieved by Events By DW.